Customer Service Management (CUSM)
The Customer Service Management certificate provides individuals with the knowledge and skills to build better professional relationships through customer service. Topics include customer service theories and models, verbal and non-verbal communication, maintaining positive attitudes, cultural awareness, solving problems, and resolving complaints. This certificate improves customer service skills for students currently in the workforce and those pursuing careers that require customer service skills. PRINT with Descriptions
Foundation of Customer Service
Org. for Exceptional Cust. Svc.
Comm. for Exceptional Cust. Svc.
Evaluating Cust. Svc. & Growth
Elective (Choose from Below)
Choices for Electives
Foundations of Public Service
Foundations of Events
Foundations of Philanthropy
We recommend that you contact an advisor before enrolling in any program to ensure all requirements are met including total hours associated with transfer courses.
This is a General Education or Elective course to be selected and therefore has no schedule link.