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C341
Customer Service Management (CUSM)
LTC 
Program Overview:
The Customer Service Management certificate provides individuals with the knowledge and skills to build better professional relationships through customer service. Topics include customer service theories and models, verbal and non-verbal communication, maintaining positive attitudes, cultural awareness, solving problems, and resolving complaints. This certificate improves customer service skills for students currently in the workforce and those pursuing careers that require customer service skills.

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Gainful Employment Consumer Disclosure Information

Requirements
Prefix/Num
Title
Info
CR
FA2019
SP2020
CSM 1201
Foundation of Customer Service
about
2
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CSM 1202
Org. for Exceptional Cust. Svc.
about
1
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CSM 1203
Comm. for Exceptional Cust. Svc.
about
1
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CSM 1204
Evaluating Cust. Svc. & Growth
about
1
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ELEC
Elective (Choose from Below) marked
about
1
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Term Total
6
Choices for Electives
Prefix/Num
Title
Info
CR
FA2019
SP2020
PSR 1201
Foundations of Public Service
about
1
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EVE 1201
Foundations of Events
about
1
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PHL 1201
Foundations of Philanthropy
about
1
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Term Total
0
Program Total
6


We recommend that you contact an advisor before enrolling in any degree, certificate, or transfer program to ensure all requirements are met including total hours associated with transfer courses.

marked This is a General Education or Elective course to be selected and therefore has no schedule link.

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