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CSM 1202 - Org. for Exceptional Cust. Svc.

The best service organizations understand the importance of creating a positive culture where employees feel valued and appreciated. This course will explore how service organizations use employee development to facilitate exceptional customer service experiences. Students will investigate the importance and challenges related to managing, motivating, and rewarding paid staff and employees in service organizations.

IAI Codes - Illinois Articulation Initiative (If applicable)

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