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C484
Computer Telephony
LTC 
The Computer Telephony certificate is a course of study for individuals who desire employment as entry-level computer technicians, entry-level IT technicians, and telephony based interconnect and central office technicians. Students will be trained in computer hardware and software, LANs, and telephony central office and interconnect services. Specific skills will include configuring, installing, upgrading, diagnosis, repair, preventative maintenance, and safety. Computer Telephony certificate students have the option to prepare and take the industry standard CompTIA A+ and Network+ certification exams. Students are also eligible to participate in optional internship or job shadowing opportunities which can provide additional training by placing students in jobs with computer telephony-related companies and organizations.

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Gainful Employment Consumer Disclosure Information

Semester 1
Prefix/Num
Title
Info
CR
FA2014
SP2015
CIS 1104
Intro to Online Learning
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0.5
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This course is an assessment of student skills and their ability to effectively learn via course(s) instructed online. Topics include evaluating a student's learning style, basic computer and web browsing skills, and web based learning tools. Emphasis will be placed on using computer hardware and software to access online resources and programs. In addition, various learning methods will be presented to help students evaluate if online learning is right for them.

CTY 1201
CompTIA A+ PC Technician I
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3
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This course is the first of two courses designed to train students to maintain and troubleshoot personal computer hardware and software with the goal of obtaining CompTIA A+ certification. Specific topics include the essential knowledge and application of:computer hardware and peripherals, laptops and mobile devices, repair & maintenance, and troubleshooting.

CTY 1275
Essential Computer Skills
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2
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This is an introductory course in computers and software. Students learn how computers are used in personal life, academics, and technical careers. Students will gain an understanding and demonstrate core computer skills using real-world projects using Microsoft Office and Windows 7 & 8 operating systems.

GEN 1221
Occupational Safety
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2
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This course is a study of the general safety requirements for using and operating tools and equipment in high technology industry. It stresses the importance of each individual's attitudes, work habits, and responsibility in promoting safety on the job.

MTH 1201
Technical Mathematics
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4
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This course is designed for students enrolled in technical programs. Topics include: measurement and approximation, algebraic principles and operation, identification and use of formulas. In addition, geometric and trigonometric principles may also be covered if applicable to the program area. Emphasis is placed on the application of mathematical concepts to the solution of problems in vocational and technical fields. PREREQUISITE: REM 0420 Basic Math with a C or better or scoring at beginning algebra level on placement exam.

TEL 1263
Introduction to Switching Technology
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2
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This course introduces the student to the theory and equipment used in telephony switching. Instruction starts with the early forms of switching and progresses to the latest technology. Discussions of how calls are switched, custom calling features that are available, and how to administer and maintain digital switches are included. Emphasis is given to instruction on digital switches which represent the most current technology.

TEL 1273
Electronics in Telecom
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4
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This course will provide the basic knowledge of electronics needed by a telecom technician. Topics discussed include DC and AC voltage, current flow, resistance, impedance, Ohm's law, and telecommunications circuits. The use of the VOM meter and other test gear is covered.

Term Total
17.5
Semester 2
Prefix/Num
Title
Info
CR
FA2014
SP2015
CTY 2201
CompTIA A+ PC Technician II
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3
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This course is the second of two courses designed to train students to maintain and troubleshoot personal computer hardware and software with the goal of obtaining CompTIA A+ certification. Specific topics include the essential knowledge and application of:installing, using, managing and upgrading Windows operating systems, networking and security basics, operational procedures, communication methods, and troubleshooting techniques relating to software.

CTY 2205
CompTIA Net+ Technician
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4
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This course is designed to build upon the student’s existing computer hardware and software knowledge and aid students in obtaining CompTIA Network+ certification. Students will learn the fundamental skills and concepts they will use on the job in any type of networking career. Specific topics will require students to identify and describe all of the major networking technologies, systems, skills, and tools in use to manage and maintain wired and wireless networks. Students seeking to gain Network+ certification are recommended to take CTY 2212, which aids them in final preparations to take the N10-005 exam. PREREQUISITES: CTY 1201 & CTY 2201.

TEL 1272
Business Comm Systems I
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3
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This course provides hands-on instruction in the installation of multi-line telephone equipment and various types of electronic key telephone systems. Students will install, program, and demonstrate a system complete with features. Routing, termination, and testing of category 5e and category 6 cabling and wiring devices will be addressed with punch down skills to be practiced.

TEL 1274
Station Installation
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3
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This hands-on course instructs students in the skills of installing residential communication system wiring from the cable terminal to the jack. Topics covered include planning the install, aerial and buried drop services, cat 3, 5e and 6 cabling, fishing walls, terminating jacks, testing various telecom services, and troubleshooting POTS loops. The installation of "Triple Play" vdv services is also covered.

TEL 2263
Structured Cabling Systems
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1
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This course provides instruction in the installation of a variety of communications cabling systems. Routing, termination, and testing of twisted pair UTP, coaxial, and fiber cables will be addressed. One semester hour credit.

Term Total
14
Program Total
31.5


We recommend that you contact an advisor before enrolling in any degree, certificate, or transfer program to ensure all requirements are met including total hours associated with transfer courses.

marked This is a General Education or Elective course to be selected and therefore has no schedule link.

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