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D471
Information Systems Support (ISS)
FCC 
The Information Systems Support degree prepares students to perform a variety of information technology supportive services. This role can be face-to-face, over the phone, or virtual. A support technician must implement the same processes while performing their support duties regardless of where the supported entity resides, thus this program prepares individuals to work in a multitude of job positions. This program specifically targets the support component of information technology in both the hardware and software areas preparing the student for a wide variety of employment positions.

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Semester 1
Prefix/Num
Title
Info
CR
FA2014
SP2015
ISM 1202
Computer Hardware Fundamentals
4
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This course is designed to introduce students to the basic computer hardware operation, then, progress to a more in-depth and advanced investigation including the anatomy of popular personal computers. From a PC repair perspective, this course teaches students to manage, maintain, and troubleshoot personal computers. This course maps fully to CompTIA's A+ Exam objectives which prepares students for the A+ 220-701 and 220-702 exams. . This course structure is a comprehensive, step-by-step approach to learning the fundamentals of supporting and troubleshooting computer hardware. The course will cover the anatomy of popular personal computers including such elements as the microprocessor, motherboard, coprocessors, memory, displays, data and expansion buses, USB and hard disks, mass storage systems, and optical storage units.

ISS 1201
Computer Support Fundamentals
2
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This course is designed to provide an in-depth look at the business skills, soft skills, and self-management skills needed to provide effective customer service and support in a technical environment. In the demanding world of help desk analysis, it is no longer enough to only possess a solid technical background. Today’s help desk analyst must also master soft and self-management skills. This course examines the skills needed to deliver excellent customer support at the help desk, including active listening, effective communication, problem-solving, handling difficult customer situations, stress-management, and team building to name a few. The course offers real-world examples, interactive activities such as role playing and support emulation to reinforce key concepts in preparation for a career as a desktop support technician.

ISS 1202
Word Processing Support
5
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This is a comprehensive course in which students will learn techniques of input, editing, and output specific to electronic word processors. This course begins as an introduction to word processing and then progresses to further refine the student's skills through the Microsoft Word processing software package in more advanced documents. Special attention is given to multi-page documents, tables, and advanced editing procedures with an emphasis on productivity. This course also prepares the student to take the Microsoft Certified Application Specialist exam in Microsoft Word.

MTH 1201
Technical Mathematics
4
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This course is designed for students enrolled in technical programs. Topics include: measurement and approximation, algebraic principles and operation, identification and use of formulas. In addition, geometric and trigonometric principles may also be covered if applicable to the program area. Emphasis is placed on the application of mathematical concepts to the solution of problems in vocational and technical fields. PREREQUISITE: REM 0420 Basic Math with a C or better or scoring at beginning algebra level on placement exam.

Term Total
15
Semester 2
Prefix/Num
Title
Info
CR
FA2014
SP2015
ISS 1203
Client Operating Systems
4
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Students will gain a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting Microsoft Windows computer operating systems. This course maps fully to CompTIA's latest A+ 220-701 and 220-702 Exam objectives.

ISS 1204
Productivity Applications
3
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This course covers three Microsoft products:PowerPoint, Outlook, and Publisher. Students will begin with an introduction to each application and then move towards more advanced topics. Students will also learn how to support end-users in these applications from an information systems support standpoint.

ISS 1205
Spreadsheet Support
5
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This course introduces students to Microsoft Excel then progresses to more advanced features. In this course, students will use Microsoft Office Excel to manage, edit, and print data. Students will then learn to streamline repetitive tasks and display spreadsheet data in more visually effective ways. Next, students learn to enhance spreadsheets with templates, charts, graphics, and formulas. Finally, students will extend their knowledge into some of the more specialized and advanced capabilities of Excel by automating some common tasks, applying advanced analysis techniques to more complex data sets, collaborating on worksheets with others, and sharing Excel data with other applications. This course also prepares the students to take the Microsoft Certified Applications Specialist exam for Excel.

ISS 1206
A+ Preparation and Exam
2
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This course prepares students for the Comp TIA A+ certification track that includes the A+ Essentials exam (220-701) and the Practical Application exam (220-702). This course consists of full coverage of all exam objectives in a systematic approach so the student is prepared for both exams. There will also be practical hands-on exercises to reinforce critical skills as well as real-world scenarios that will put what the student has learned in the context of actual job roles. PREREQUISITES:ISM 1202 Computer Hardware Fundamentals, or concurrent enrollment, and ISS 1203 Client Operating Systems.

GECC
General Education Electice marked
3
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Term Total
17
Semester 3
Prefix/Num
Title
Info
CR
FA2014
SP2015
ISS 2200
Database Support
5
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In this course, students will first be introduced to the concept of the relational database and the Microsoft Office Access relational database application and its information management tools. Students will then learn how to design and create a new Access database, customize database components, and share Access data with other applications. Students will learn how to use a variety of complex query techniques, create more efficient forms and reports, and create and use macros to automate their forms. In addition, students will gain experience with Internet-related features, including hyperlinks and the Web toolbar. Students will learn how to develop an application and tie the objects together into a cohesive system by using macros and Visual Basic for Applications code.

ISS 2201
Computer Support Techniques
3
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This course is aimed at individuals specifically looking to enter the computer support industry. This course ties together customer support along with the computer skills required of a help desk computer support position. In depth discussion of troubleshooting, problem solving, communication with clients, determining a client’s specific needs, and training end users will be discussed that are unique to the customer support of computer users. The course offers real-world examples, interactive activities such as role playing and support simulation to reinforce key concepts in preparation for a career as an information support technician. PREREQUISITES: ISM 1202 Computer Hardware Fundamentals, ISS 1201 Computer Support Fundamentals, and ISS 1203 Client Operating Systems.

ISS 2202
Applications Support Techniques
4
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This course is intended for people getting started in information support who have experience with a Microsoft Windows operating system and Microsoft Office applications, in both home and corporate environments. The course offers real-world examples, interactive activities such as role playing and support emulation to reinforce key concepts in preparation for a career as a desktop IT professional. Also featured is troubleshooting tips for solutions to common problems encountered by users. The intended focus of support is operating systems and office applications. PREREQUISITES: ISS 1201 Computer Support Fundamentals, ISS 1202 Word Processing Support, ISS 1204 Productivity Applications, ISS 1205 Spreadsheet Support, and ISS 2200 Database Support. A student may be concurrently enrolled in ISS 2200.

ISS 2203
Microsoft MCITP Prep & Exam
2
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This course prepares the student to take the 70-680 (Windows 7 Configuration) and 70-685 (Windows 7 Enterprise Desktop Support Technician) exams, which combine to make-up the Microsoft Certified IT Professional Enterprise Desktop Support Technician on Windows 7 certification. Objectives for both exams will be reviewed. Students will take computer based practice exams to simulate the actual exams. PREREQUISITES: ISS 2201 Computer Support Techniques and ISS 2202 Application Support Techniques or concurrent enrollment.

Term Total
14
Semester 4
Prefix/Num
Title
Info
CR
FA2014
SP2015
ENG 1201
Communications
3
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This course is designed to develop the student's appreciation of the value of communication between individuals and between business and industries. It is to provide a practical application for today's trades, business, and industrial workers, particularly in the comprehension and expression of written English as it applies to business letters, reports, and memoranda.

ENG 1111
Composition I
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Composition I is an introductory course in composition and rhetoric emphasizing expository prose. Major focus is on organization, paragraph structure, and elimination of mechanical errors. The writing course sequence will (1) develop awareness of the writing process; (2) provide inventional, organizational, and editorial strategies; (3) stress the variety of uses for writing; and (4) emphasize critical skills in reading, thinking, and writing. Grade of C or better is required for IAI transfer credit. (Not to be used for humanities credit)

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ISS 2204
Network Systems Support
5
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This course develops competencies in physically interconnecting multiple computers through network adapter cards and cabling which allow one computer to share specified resources, such as disk drives, printers, and modems, with other computers on the network. After learning how to design and create a network this course covers many topics of Microsoft's Windows Server and is designed to introduce students to basic and advanced configuration of a Network Operating System and how it is implemented on a network. Students will be given the opportunity to learn in a hands-on environment from installing the OS, configuring and troubleshooting network services, configuring and troubleshooting hardware devices and their drivers, managing the system performance and its reliability, managing data storage, troubleshooting network connections, and implementing, monitoring, and troubleshooting network security. PREREQUISITES: ISS 1206 A+ Preparation and Exam or consent of instructor.

ISS 2205
Net+ Preparation and Exam
2
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This course prepares students for the Comp TIA Network+ certification. This course consists of a full coverage of all exam objectives in a systematic approach so the student is prepared for the exam. There will also be practical hands-on exercises to reinforce critical skills as well as real-world scenarios that will put what the student has learned in the context of actual job roles. PREREQUISITES:ISS 2204 Network Systems Support or concurrent enrollment.

ISS 2230
IS Support Internship
3
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Students will work a minimum of five hours per week in an information systems support environment. The coordinator and the training supervisor will work together in establishing goals and experiences for the students. Internship hours are based on students working a minimum of 225 hours at 75 hours equated to one semester hour of credit. PREREQUISITE: Completion of the first year of the program requirements.

ISS 2231
IS Support Simulation
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Students will work a minimum of five hours per week in an information systems support role at Frontier Community College. The coordinator and the training supervisor will work together in establishing goals and experiences for the students. This is a seminar course where the student will work in a simulated work environment where the student is exposed to real-world case studies. The instructor will play the role of the support manager and the student will play the role of the support technician. This course is ideal for the student currently working in the support industry who would prefer not to do an internship. Internship hours are based on 75 hours equated to one semester hour of credit. PREREQUISITE: Completion of the first year of the program requirements.

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SPE 1111
Interpersonal Communications
3
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This is an introductory course in interpersonal and intrapersonal communication. Verbal and nonverbal communication are emphasized as they relate to conversation between individuals, small group discussions, short speeches, and oral reports.

SPE 1101
Fundamentals of Effective Speaking
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Short informative and persuasive speeches are prepared and presented. This course places emphasis on selection and organization of materials, methods of securing interest and attention, and elements of delivery as well as characteristics of effective criticism and listening.

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ELEC
General Education Elective marked
2
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Term Total
18
Program Total
64


We recommend that you contact an advisor before enrolling in any degree, certificate, or transfer program to ensure all requirements are met including total hours associated with transfer courses.

marked This is a General Education or Elective course to be selected and therefore has no schedule link.

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