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C273
Supervisory Skills (INDMG)
LTC 
Program Overview:
The Supervisory Skills certificate program provides students with effective skills in performance management, motivation, team development and time management—everything needed to manage people effectively.

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Requirements
Prefix/Num
Title
Info
CR
SP2018
ENG 1202
Business Correspondence
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3
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This course deals with principles required to compose business and professional letters such as standard acknowledgment, credit, adjustment, sales, collection, application, and personal data sheets.

IND 2212
Supervisory Internship
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5
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Students gain work experience in an appropriate training site under supervision. The academic coordinator and the training supervisor work together in establishing goals and work experiences for the student. PREREQUISITES: Successful completion of the Supervisory Skills certificate program requirements or consent of instructor.

SOC 1108
Race and Ethnic Relations
about
3
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This course provides a sociological overview of the racial and ethnic relations in America from both an historical and contemporary perspective. Current theories and research relating to the formation of racial/ethnic identities, sources of prejudice and discrimination, social interaction, and persistence of ethnic and racial divisions will be examined.

TQM 1203
Customer and Quality Improvement
about
3
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This course is designed to teach students techniques of focusing the organization on the needs of the customer. Topics include:listening to the customer; service strategies; standards and performance measurements; empowerment and training; recognition and reward for success; service culture; introduction to quality functions; process planning and control; and failure analysis.

TQM 1204
Process Improvement
about
3
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This course is an in-depth survey of the tools of process improvement. Topics in this course include:introduction to improvement processes; voice of the process and voice of the customer; elements of a process; the Deming cycle; basic process improvement concepts; mapping processes; process improvement models; making quality management work; and people, culture, and process improvement.

TQM 1206
Project Management
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3
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In this course, students use tools and techniques to organize, plan, implement, manage and evaluate short and long-term projects. Topics in this course include:an introduction to project management; project mission and objectives; work breakdown; scheduling resources; resource allocation and constraints; capacity planning; organization and staffing; and project management software.

TQM 1212
Team Leader and Facilitator Training
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3
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Facilitators and team leaders hold key positions within a team structure. They handle a variety of administrative and promotional duties necessary for the successful operation of the team. A highly skilled facilitator or leader must have comprehensive knowledge of team concepts, methods, tools, and techniques. In addition, they must have an in-depth knowledge of group dynamics and group processes. The facilitator and leader must be able to resolve conflicts and assist the team in reaching consensus. This course prepares the student for the challenging role as either the team facilitator or the team leader. During this course the students will learn to function as team leaders and team facilitators. The work begins with an overview of quality concepts and a review of team development. In-depth involvement in problem-solving techniques, decision making, conflict resolution, and presentation skills help prepare the student to facilitate or lead cross-functional and work unit teams.

Term Total
23
Program Total
23


We recommend that you contact an advisor before enrolling in any degree, certificate, or transfer program to ensure all requirements are met including total hours associated with transfer courses.

marked This is a General Education or Elective course to be selected and therefore has no schedule link.

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