TQM 1201 - Quality: An Organizational Strategy

This is an introductory course in Total Quality Management. Topics covered in this course include:a rationale for quality in business, an examination of second-wave gurus; industry, and agencies; the history of quality; trends in the quality movement; national quality awards and criteria; Hoshin planning; approaches to quality; and the future of quality management.

IAI Codes - Illinois Articulation Initiative (If applicable)