|ISS 2202 - Applications Support Techniques|
This course is intended for people getting started in information support who have experience with a Microsoft Windows operating system and Microsoft Office applications, in both home and corporate environments. The course offers real-world examples, interactive activities such as role playing and support emulation to reinforce key concepts in preparation for a career as a desktop IT professional. Also featured is troubleshooting tips for solutions to common problems encountered by users. The intended focus of support is operating systems and office applications. PREREQUISITES: ISS 1201 Computer Support Fundamentals, ISS 1202 Word Processing Support, ISS 1204 Productivity Applications, ISS 1205 Spreadsheet Support, and ISS 2200 Database Support. A student may be concurrently enrolled in ISS 2200.