ISS 2201 - Computer Support Techniques

This course is aimed at individuals specifically looking to enter the computer support industry. This course ties together customer support along with the computer skills required of a help desk computer support position. In depth discussion of troubleshooting, problem solving, communication with clients, determining a client’s specific needs, and training end users will be discussed that are unique to the customer support of computer users. The course offers real-world examples, interactive activities such as role playing and support simulation to reinforce key concepts in preparation for a career as an information support technician. PREREQUISITES: ISM 1202 Computer Hardware Fundamentals, ISS 1201 Computer Support Fundamentals, and ISS 1203 Client Operating Systems.

IAI Codes - Illinois Articulation Initiative (If applicable)